Refund policy

We take pride in the quality of our products. If you are not fully satisfied with your purchase, we are here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

Unworn, unused, and unwashed
In its original condition
With all original tags attached
In its original packaging
Accompanied by a receipt or proof of purchase

To start a return, please contact us at:

contact@arberiahouse.com

Once your return request is approved, we will provide instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

Original shipping costs are non-refundable.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as we are not responsible for items lost during return shipping.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item.

We will evaluate the issue and do our best to make it right.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

For size exchanges or product exchanges, the fastest way to receive the item you want is to return the original item. Once the return is accepted, you can place a new order for the desired item.

Non-Returnable Items

Certain items are not eligible for return, including:

Final sale items
Gift cards
Items worn, washed, used, or damaged after delivery

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

To be eligible, the item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. A receipt or proof of purchase is required.